Technical Support

During the maintenance phase, the customer receives the full scope of standard Perimetrix support, which includes the following:

  • New versions (releases) of the purchased software, as well as the tools, procedures and services for performing updates (upgrades).
  • Support packages to resolve technical issues or to provide additional or improved functionality of Perimetrix software.
  • Technical support for resolving issues related to the operation of Perimetrix software. The service is available Monday through Friday during standard business hours.
  • Access to the messaging infrastructure via the customer support Portal.

Premium technical support provides an advanced level of service designed to meet the specific needs of the customer:

  • Round-the-clock (24/7), priority handling of technical issues related to the operation of Perimetrix software.
  • Active support, including the assignment of a dedicated service support engineer (technical support specialist), who is personally responsible for handling technical issues from the customer.
  • Proactive notification of development plans related to the Perimetrix product line, as well as any upcoming software releases.